Returns

Return & Refund Policy

Last updated: May 2026

I Stand Behind My Work

Every bead I make is properly annealed in a digitally controlled kiln and visually inspected before it leaves my bench. I take pride in every piece and I want you to love what you receive.

Broken Beads

Although it doesn't happen often, sometimes a bead breaks without any abuse. If this happens I'll gladly replace it.

• If the broken bead is part of a piece of jewelry you purchased from me, return the entire piece and I'll reset it
• If the broken bead is part of a piece made by someone else, return the bead only
• If I can't duplicate the broken bead exactly I'll replace it with something as similar as possible

To start a broken bead return email me first and I'll send you return instructions.

In-Stock Item Returns

If an in-stock purchase doesn't meet your expectations you may return it within 14 days of delivery.

• Email me first to initiate your return
• Item must be returned in its original packaging in perfect unworn condition
• Return shipping is at your expense
• Once I receive and inspect the item, your refund or credit will be processed

Your options:

Refund to your original payment method — a 5% restocking fee applies to cover transaction costs. Original shipping is not refunded.

Store credit — full purchase price minus original shipping, no restocking fee. Store credit never expires.

Custom Orders

All custom orders are non-refundable. Before your order ships I'll send you a photo for approval. Once you've approved it and it ships the sale is final.

If your custom piece doesn't fit as expected I'm happy to alter it where possible:

• Return shipping to me is at your expense
• Shipping back to you is on me

Damaged Items

If your order arrives damaged I will replace it or refund your purchase in full. No questions asked. Please email me with a photo of the damage within 3 days of delivery.

Sale Items

Sale items are final sale and cannot be returned or exchanged.

I truly want you to love every piece from Molten Glass Creations. If something isn't right please reach out.  I'm always happy to make it right wherever I can.