Returns

My return policy is pretty simple. I stand behind all of my work. All of my beads have been properly annealed in a digitally controlled kiln after which I visually inspect for any problems. 

Although it doesn’t happen very often, sometimes a bead just breaks without any abuse.

  If this situation arises I will gladly take back the bead and replace it.  If it is not possible for me to duplicate the broken bead I’ll replace it with a bead as similar as possible.

 

In order to return the bead to me, please send me an email stating your situation and I’ll send you back return information.

• If the broken bead is part of a piece of jewelry you have purchased from me please return the entire piece to me and I will reset the broken bead.

• If the broken bead is part of a piece of jewelry made by someone else please only return the bead.


• If you have an issue with a piece of jewelry made by me, please contact me with your issue and I will advise how to make your return.

I truly wish for you to adore your purchase from Molten Glass Creations. However, if it doesn't meet your expectations, please feel free to return it within 30 days for a refund. Contact me by email for return information.  Once I receive and inspect the returned item, I'll credit your account, excluding shipping costs. Kindly ensure the piece is returned in its pristine condition and original packaging. Thank you for understanding!

Custom Orders and Sale Items
Custom orders and sale items are final sales and cannot be refunded.