My return policy is pretty simple. I stand behind all of my work. All of my beads have been properly annealed in a digitally controlled kiln after which I visually inspect for any problems.
Although it doesn’t happen very often, sometimes a bead just breaks without any abuse. If this situation arises I will gladly take back the bead and replace it. If it is not possible for me to duplicate the broken bead I’ll replace it with a bead as similar as possible.
In order to return the bead to me, please send me an email stating your situation and I’ll send you back return information.
If the broken bead is part of a piece of jewelry you have purchased from me please return the entire piece to me and I will reset the broken bead.
If the broken bead is part of a piece of jewelry made by someone else please only return the bead.
If you have an issue with a piece of jewelry made by me, please contact me with your issue and I will advise how to make your return.